Returns and refunds policies

RETURNS AND REFUNDS POLICY

1. GENERAL INFORMATION

This Returns and Refunds Policy governs the conditions applicable to returns and refunds of products purchased through the website https://velary.shop , operated under the trade name DriveLab .

By making a purchase, the customer accepts the conditions described in this policy.

2. RIGHT OF WITHDRAWAL

In accordance with current regulations, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without needing to provide justification.

To exercise this right, the customer must communicate their decision beforehand via email:

📧 drivelabs3@gmail.com

3. CONDITIONS FOR RETURN

For a return to be accepted, the following conditions must be met:

  • The product must be in perfect condition , unused and in its original packaging.

  • It must not show signs of misuse, damage, or tampering.

  • The refund must be requested within the established timeframe.

The customer will be responsible for properly packaging the product for return.

4. PRODUCTS NOT ELIGIBLE FOR RETURN

No returns will be accepted in the following cases:

  • Products damaged by improper use.

  • Products that are not in the same condition as when they were sent.

  • Products returned without prior notification.

5. RETURN SHIPPING COSTS

The customer will be responsible for return shipping costs , unless the product arrived defective or damaged.

In case of a defective product or shipping error, DriveLab will assume the corresponding costs.

6. DEFECTIVE OR DAMAGED PRODUCTS

If the product received has defects or damage, the customer must report it within a reasonable time from receipt of the order, providing evidence (photographs or videos) if requested.

After evaluating the case, DriveLab will be able to offer:

  • product replacement,

  • full or partial refund,

  • or a suitable alternative solution.

7. REFUNDS

Once the return has been received and reviewed, the customer will be notified of the approval or rejection of the refund.

If approved:

  • The refund will be issued using the same payment method used for the purchase.

  • Processing times may vary depending on the bank or payment platform.

8. ORDERS NOT RECEIVED

If an order does not arrive within the estimated delivery time, the customer should contact DriveLab to review the situation.

Each case will be evaluated individually before proceeding with a possible refund or replacement.

9. CANCELLATIONS

Cancellations can only be made if the order has not yet been processed or shipped .

Once the shipping process has begun, the order cannot be cancelled and must follow the return procedure described in this policy.

10. CONTACT

For any questions related to returns or refunds, the customer can contact us through:

📧 drivelabs3@gmail.com