Shipping Policy

SHIPPING POLICY

1. GENERAL INFORMATION

At DriveLab we work to ensure your order arrives safely and in the shortest possible time.
Products available at https://velary.shop They are shipped directly from our logistics providers.

By making a purchase on the Site, the customer accepts this Shipping Policy.

2. ORDER PROCESSING

  • Orders are processed within approximately 1 to 3 business days from payment confirmation.

  • Once processed, the order is sent to the corresponding logistics provider for dispatch.

Orders placed on weekends or holidays will be processed the next business day.

3. DELIVERY TIMES

Delivery times are estimates and may vary depending on the destination and supplier:

  • Spain: between 7 and 15 working days

  • Other countries: between 10 and 20 working days

These deadlines may be affected by:

  • high demand

  • customs processes

  • logistical incidents

  • force majeure

DriveLab cannot guarantee exact delivery dates.

4. SHIPPING COSTS

Shipping costs are clearly indicated during the purchase process before finalizing the order.

In certain promotions, shipping may be free , which will be expressly indicated on the Site.

5. ORDER TRACKING

When available, the customer will receive an email with the order tracking information.

Tracking may take a few days to become active once the order has been shipped.

6. SHIPPING ADDRESS

It is the customer's responsibility to ensure that the shipping address provided is correct and complete .

DriveLab is not responsible for:

  • Orders not delivered due to incorrect or incomplete addresses

  • errors introduced by the customer during the purchase process

7. DELIVERY ISSUES

If the order does not arrive within the estimated time, the customer should contact us via email:

📧 drivelabs3@gmail.com

Each case will be reviewed individually to offer an appropriate solution.

8. CUSTOMS AND TAXES

In some cases, international orders may be subject to additional fees, duties, or taxes imposed by the authorities of the destination country.

These costs, when they exist, will be the responsibility of the customer.

9. LOST OR DAMAGED ORDERS

If an order arrives damaged or is lost in transit, the customer must notify the customer within a reasonable time after receipt (or the estimated delivery date).

DriveLab will assess the issue and, if appropriate, offer a refund, replacement, or alternative solution.

10. CONTACT

For any shipping-related inquiries, you can contact us at:

📧 drivelabs3@gmail.com